We understand that your time is valuable and we will always be on time for your appointment.
Please see the Covid Guidelines Tab with regard to arriving for your schedule appointment.
If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you may still be charged the full cost of the service.
CHANGING YOUR APPOINTMENT
24 hours notice is required to reschedule or cancel a booked appointment, except in cases described below. No-shows will be charged at 100% of the appointment fee as we have lost the time, resources and potentially another client associated with each appointment slot. This charge must paid before we can accept another appointment.
To help avoid this situation, we operate an automated confirmation system for your convenience. An appointment reminder will be emailed and sent in a text message to you 24 hours before your appointment.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. There is no penalty or timeframe required in this case, for your safety and that of other clients.
We all can have an unforeseen situation occur last minute and we endeavour to be understanding and accommodate any last minute changes to the best of our ability. We respectfully ask that should you be unable to attend your appointment at the last minute due to a family emergency that you can let us know as soon as it is possible so that you are not billed for a no show.