One of the changes coming as we reopen post-lockdown is a slight change to our opening hours and staff rotas.
In order to facilitate as many clients as possible we are extending our hours a little, see below, and also changing our staff rotas to have only two out of three of us here at any one time. This allows us to keep social distancing requirements while offering you extended opening hours.
BUT! It also means that we may not have someone available to answer the phone all the time so please bear with us if you get our answering machine, we will call you back as soon as we are free.
To be as efficient for you as possible we do have a fully automated online booking portal where you can schedule your appointment in real time for instant confirmation, or reschedule an existing appointment. And of course our products can be ordered online 24/7 for delivery.
Another service we are adding at this time is a pre-booking for product pick-up. Simply access our online booking and choose ‘product pickup’ to schedule a time to call in to us to collect products or vouchers. As we cannot facilitate walk-ins at this time, this will make sure that there will be someone available to look after you when you pop in if you want to check are you using the correct products before you buy.
We can also send you any forms needed for your service in advance of your appointment to cut down face-to-face time and paper handling at your appointment – don’t worry if you are not computer-savvy, we can still do it at your appointment if you can’t manage!
Of course if none of these automated services are what you need you can just leave us a message the old-fashioned way and we will get back to you 🙂
Thank you for your patience while we implement these changes and work out the best and safest way forward for both staff and clients. We hope that you will find them to be even more efficient once you get used to them and remember we always value your feedback and suggestions.
- Tuesday / Wednesday 10am to 5.30pm
- Thursday / Friday 10am to 6.30pm
- Saturday 9am to 2pm
- Sunday/Monday closed
*We expect to be back up to full speed with all staff back and ready to do services by July 7th*